1. Introduction
GenifySoft AB ("GenifySoft", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we process, why we process it, how long we keep it, and what rights you have under the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection law.
By using our website, you acknowledge that you have read this policy. Where we rely on your consent - for example, for non-essential cookies - you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
2. Data controller
The data controller responsible for your personal data is:
GenifySoft
Forvägen 7, 145 51 Norsborg
Stockholm, Sweden
Email: contact@genifysoft.com
Phone: +46 79 359 46 74
For privacy-related requests, please contact us using the details above. We will respond within the timeframes required by applicable law, typically within one month.
3. Personal data we collect
Depending on how you interact with our website, we may process the following data:
| Category | Examples | Source |
|---|---|---|
| Identity & contact | Name, email, phone, company | Contact form, careers applications |
| Professional | CV, cover letter, portfolio links, job preferences | Careers applications |
| Communication | Messages, service interest, project details | Contact form, live chat |
| Marketing | Email address, newsletter subscription status | Footer newsletter signup |
| Technical & usage | IP address, browser type, device data, pages visited | Server logs, cookies, third-party tools |
| Cookie preferences | Consent choice stored locally | Cookie consent banner |
We do not intentionally collect special categories of personal data (such as health information) through our website. Please avoid submitting sensitive information unless we explicitly request it for a specific purpose.
4. How we collect personal data
- Directly from you - when you complete our contact form, subscribe to our newsletter, use the price calculator, apply for a job, or communicate with us via email, phone, or live chat.
- Automatically - when you browse our site, our servers and hosting provider may record technical information necessary to deliver the website securely.
- Through third parties - such as our live chat provider (Tidio) when you choose to use chat after accepting cookies, or Mailchimp when you subscribe to our mailing list.
5. Legal bases for processing (GDPR)
We process personal data only where we have a valid legal basis:
- Consent - newsletter subscriptions, non-essential cookies, and live chat where applicable.
- Contract / pre-contractual steps - responding to project inquiries, preparing proposals, and handling recruitment for roles you apply to.
- Legitimate interests - operating and securing our website, improving our services, and following up on business enquiries, balanced against your rights.
- Legal obligation - where we must retain or disclose data to comply with law.
6. How we use your personal data
We use personal data to:
- Respond to contact enquiries and project requests
- Send internal notifications to our team when you submit a form
- Manage newsletter subscriptions and send updates you have opted into
- Review and process job applications
- Provide live chat support when enabled
- Maintain website security, prevent abuse, and troubleshoot errors
- Improve content, usability, and service quality
- Comply with legal and regulatory obligations
We do not sell your personal data. We do not use your information for automated decision-making that produces legal or similarly significant effects without human involvement.
8. Third-party service providers
We use trusted processors to help us operate our website and communications. They may process personal data on our behalf under contractual safeguards:
- Hosting provider - website hosting and infrastructure (e.g. Hostinger)
- Email (SMTP) - delivery of contact and notification emails
- Mailchimp - newsletter list management when you subscribe
- Tidio - live chat and conversational support (after cookie consent)
Each provider maintains its own privacy policy. We recommend reviewing their policies if you interact with their services through our site. We share only the data necessary for each service to function.
9. How long we keep your data
We retain personal data only for as long as necessary for the purposes described:
- Contact enquiries - typically up to 24 months after last communication, unless a longer period is needed for an active project or legal claim.
- Newsletter subscribers - until you unsubscribe or request deletion.
- Job applications - up to 24 months for unsuccessful candidates, unless you consent to a longer retention period or we are required to keep records longer by law.
- Server logs - for a limited period required for security and troubleshooting.
When data is no longer needed, we delete or anonymise it in a secure manner.
10. International data transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place - such as EU Standard Contractual Clauses or adequacy decisions - so your data receives a level of protection consistent with GDPR requirements.
11. Your rights
If you are located in the EEA or UK, you have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion where there is no compelling reason to continue processing.
Restriction
Ask us to limit how we use your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format where applicable.
Objection
Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, email contact@genifysoft.com. We may need to verify your identity before fulfilling a request. You also have the right to withdraw consent at any time where processing is based on consent.
12. Security
We implement appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls for our admin systems, password hashing, and restricted access to databases on a need-to-know basis.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
13. Children's privacy
Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised when changes are published. We encourage you to review this page periodically.
15. Contact & complaints
For questions about this Privacy Policy or how we handle your data, contact us at contact@genifysoft.com or via our contact page.
If you are not satisfied with our response, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY - Integritetsskyddsmyndigheten) or your local data protection authority in the EU/EEA.